Halloween at The Crypts

Frequently Asked Questions


What are The Crypts ticket age brackets?


Child ticket - 5 to 14 years
Student ticket -15 to 17 years and students with valid student ID
Adult ticket - over 18 years
OAP ticket - OAPs aged 60 or over
Children aged 4 and under are given free entry to The Crypts.
Children under the age of 11 are advised to ask for our Guardian Angel Tour before entering the second (scarier) part.


How much does a ticket on the door cost?


Adult - £23.00
Child - £17.00
Student - £21.00
Family - £74.00

However, we encourage our customers to buy their ticket Crypts ticket online to get the benefit of discounted rates.


Are there any age restrictions to enter The Crypts?


There is no age restriction in The Crypts, however children up to the age of 14 must be accompanied by a supervising adult.

The Crypts contains flash and strobe lighting and may not be suitable for young children under the age of 11.

Children aged 11 years and over will be admitted only when accompanied by a supervising adult.


How long should I allow for the tour?


The upstairs historical tour takes approximately 45 minutes.
The optional second tour to our zombie infested lair takes around 25 minutes.


Are cameras allowed to be used in the Crypts?


No.
Photography and recording of any kind is not permitted inside any part of The Crypts.


Is there access to The Crypts for Disabled customers?


Yes. Whilst London Bridge is a historic building we have, where possible, created disabled customer access and facilities including a lift and some wheelchair access.

Please notify us of any special requirements in advance so that we can check whether we are able to accommodate them.


Are there concessions or discounts for disabled customer(s) and their carer(s)?


Whilst a disabled customer is required to pay for a full price ticket, their carer will be offered free entry to The Crypts. All you need to do to receive free entry for your carer is to show your disability badge on arrival and then identify your carer.


If I am pregnant can I enter The Crypts?


Entry is at your own discretion. Please bear in mind that the combined tour takes approximately 1 hour and 10 minutes, and the second part of The Crypts is a dark 'passage of terror' with some narrow passageways, and strobe and flash lighting. It may not therefore be suitable for pregnant women.


I want to buy a student ticket, what form of ID do I need to use on entry?


We accept your Connexions card, your NUS card, your ISIC card or your ValidateUK card.


What happens if I buy a ticket online?


We will send you an email to confirm the purchase and with a bar-code containing all the purchase information. That email is your e-ticket. Please print your e-ticket and bring it with you to The Crypts. If you do not print and bring your e-ticket with you, you may be refused entry.


I'm unable to print my e-ticket, what should I do?


Please contact us and we will try to help you find a solution.


Where can I buy tickets if I don't have a credit or debit card?


Tickets can be purchased on the day either by cash or by personal cheque from our box office on Tooley Street. However, we encourage our customers to
purchase tickets online to get the benefit of discounted online rates.


Is this site secure?


Yes. All your details are held securely on our systems. Your credit or debit card details are NOT retained by us. When processing payments, we use a SSL secure connection to the bank's computers.


What name will appear on my Credit Card or Bank Statement?


'DirectPay' will appear on your statement.


What is your refund / ticket exchange policy?


Tickets are sold as non-transferable and non-exchangeable.

If you are ill or there are special unforeseen circumstances that prevent you coming, please contact us asap and we will review the matter.

Refunds are strictly at the discretion of the management.
You can apply in writing for a refund to:

The Crypts
2 - 4 Tooley Street
London Bridge
London SE1 2SY


If I pre-book for a specific time, what happens if I arrive late?


Tickets are sold as non-transferable and non-exchangeable, however you may, at our discretion, be allowed in at the next available time slot. If the value of your ticket is lower than the value of the next available time slot, we may ask you to pay the difference.


Are there parking facilities nearby?


We encourage all our customers to use public transport. Click on our Plan Your Visit page for details of how to get to us using public transport.


Employment opportunities and work experience


For information about employment and career opportunities at The Crypts please email your enquiry to this address.


How can I contact The Crypts?


The Crypts Customer Services

2 - 4 Tooley Street
London Bridge
London SE1 2SY

Email: The Crypts Costumer Services
Tel.: 0207 403 6333

Contacting Us by Post:
You can of course write to us at any time using the address above.